Insuring Caregiving Organizations

How to File an Insurance Claim

How to file and insurance claimGlatfelter Healthcare Practice associates take pride in our responsive claims handling. We are available throughout the process for information and support.

In the event of a loss, follow these steps:

  1. Provide assistance to injured persons and/or protect your property from further damage.
  2. Notify your insurance agency promptly. Keep their phone number handy and call them before you call us.
  3. Provide accurate information. You will be asked to provide basic information, such as:

    • Date, time and location of the occurrence.
    • General description of what happened.
    • Identity and contact information for all persons involved.
    • Description of the damages and/or injuries.
    • Description of the automobiles, property, persons and witnesses involved, including addresses and telephone numbers.

  4. If the claim involves an automobile accident or a crime, record the name of the police department and the number of the police report.
  5. Do not divulge information to anyone other than your assigned claim handler or their authorized representative.

In the event a lawsuit is filed against you or your organization, contact your local agent immediately and provide copies of the suit papers.

Hospice, Home Healthcare, Senior Living

Email completed loss reports to or fax to 717-747-7051.

After Hours

If you have an emergency after business hours and need to initiate a claim, contact Glatfelter Claims Management, Inc., at 800-233-1957.

Glatfelter Claims Management, Inc., a division of Glatfelter Insurance Group, is a wholly owned, third-party claims administrator charged with the handling of claims for the VFIS, Glatfelter Public Practice, Glatfelter Healthcare Practice and Glatfelter Religious Practice programs.  CA License Number 2D89880