Rick Control - nurse and man

Risk Control Services

Glatfelter Healthcare Practice risk control services are provided by professionals who are knowledgeable about risk control issues specific to the hospice and home care industry. Our risk control philosophy is to provide realistic, current solutions for the reduction or elimination of hazards and loss-producing conditions.

Education is one of the most important elements of a risk management program, as it provides the foundation for effective risk control and loss prevention. A well-informed staff understands the organization’s mission and its customer base better. They are also more familiar with administrative and department-specific policies and procedures, documentation requirements and regulatory standards affecting your industry.

Glatfelter offers numerous tools to support your internal educational program:

Products and services available include:

Educational Training Programs
Click here for the Risk Control Training Order Form

Careful Safety Investigations - View the preview below or on YouTube
A thorough safety inspection is an important part of the caregiver’s role in evaluating the patient’s home and/or surroundings. This short 12 minute training video on home safety inspections takes a fun approach in familiarizing staff with some of the key areas to evaluate when completing a safety inspection in the home environment. The viewer will have an opportunity to participate in identifying the more obvious safety issues shown in two different patient scenarios.

Zero Tolerance: Abuse Prevention and Reporting - Healthcare workers in a community based role are in a unique position to recognize and report abuse. This 27 minute training video is a thorough review of all types of abuse that may be identified including physical abuse, sexual abuse, emotional abuse, financial exploitation, neglect, abandonment and self-neglect. The video includes candid interviews with healthcare workers who have identified abuse in their work experience and how they handled those situations. The focus of the video is on recognizing abuse, documenting your findings and reporting to the appropriate authorities.

Drive Safe  (available in English & Spanish)

View the preview below or on YouTube

Living in a mobile society, it is easy to become distracted while driving. Motor vehicle-related incidents are consistently the leading cause of work-related fatalities in the United States. Glatfelter Insurance Group has customers that operate a wide variety of vehicles. The most common types of vehicle accidents experienced by Glatfelter customers involve backing up, turning at an intersection and leaving the roadway. The 11 minute “Drive Safe” training video addresses what can be done to drive more safely, how to minimize the likelihood that an accident will occur, how to stay focused and what signs to look for that may interfere with your ability to drive.


Documentation: It's Not Bigger Than You
Documentation is a big part of the daily activities of all healthcare providers. Thorough documentation can be very helpful when investigating an incident or defending a claim. This short 12 minute training video on documentation provides helpful tips for documenting on the clinical record. In addition to some “do’s and don’ts” of documentation, the video also focuses on 3 key areas of claim frequency: patient falls, medication errors, and pressure ulcer/wound management.

Patient Transfer Safety: Handle With Care
Incorrect patient lifting and transfer movements can result in injuries to both patients and healthcare providers. This 11 minute training video provides safety tips, as well as demonstrations of correct patient transfers in a number of different scenarios. There is an emphasis on taking the time to prepare the patient and the environment before any transfers begin.

Employment Practices Liability Program

My Community Workplace - Employment Practices Resource

It’s important to keep up with the latest on employment law liability issues. But with the rest of your workload, it’s tough to find the time to read journals, consult regularly with employment law experts, and maintain extensive files of cases and decisions. Click here for more information.


Glatfelter recognizes that our clients may need support beyond these programs, so we also provide access to consulting services. Please contact Betty Norman to discuss your specific issues, needs or concerns at (800) 233-1957, or via e-mail.

 Hospice Insurance Risk Control Services



Glatfelter Healthcare Practice is a division of the Glatfelter Insurance Group
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